In addition to the prior records, the FE can access previous pictures of compromised or failed components. Below picture depicts deteriorating condenser fins. This observation can assist if the service call is based on compressor high head pressures. The client can also budget funding for a pending condenser replacement on a planned basis rather than an emergency if the condition is found early.
Equipment Operation & Maintenance manual, Technical Installation manual, electrical single lines, service bulletins and the names of the FS’s that performed any prior work are all instantly available. What a difference this makes in comparison to a handwritten service ticket description that may or may not be available or legible. The access to equipment information results in a faster diagnosis, quicker MTTR (Mean Time To Repair) and lower cost of ownership.
The electronic records assist the FS’s communication at a high level with office technical support and can hasten parts availability and/or schedule site delivery for immediate installation. Many repairs require a follow-up visit or task to complete the corrective action, i.e., changing a refrigerant suction filter and acid test on a compressor burnout replacement. The follow-up task can be performed and included in the work database.
The electronic work ticket and records ease of access provides an enhanced level of critical mission support. The electronic historical information, an experienced FS and office technical support will return the CRAC system back on-line in normal operating condition with an increased level of reliability and efficiency. The client can have a high level of confidence their technical service provider matches the advanced technology of their electronic environment.